Customer Support – 24 / 7 – 365
“When it comes to customer support, there are a few things that are essential: availability, expertise, and responsiveness. Our CRM service offers all of these things, with 4 levels of support and a second account to meet your needs.
Our first level of support is 24/7 chat support. This is a great way to get quick answers to your questions, even if it’s the middle of the night or a holiday. Our chat support team is highly trained and can answer most questions quickly and easily.
If your issue is more complex, we offer 24/7 Zoom support. This allows you to connect with a member of our support team in real time and get help with your issue. Our Zoom support team is made up of experts who can help you with anything, from troubleshooting to setting up new features.
If you need help from a software engineer, we offer Zendesk support. This is a ticket-based system that allows you to submit a request for help and have it routed to the appropriate engineer. Our engineers are highly skilled and can help you with anything, from fixing bugs to building custom features.
Finally, if you need help with automation, we offer our team’s expertise to help you any way we can. We have a team of experts who can help you build custom automations that meet your specific needs. The normal hourly rate for build times is $150 USD an hour, but for any of our existing clients we give a 50% discount.
We understand that customer support is important, and we’re committed to providing you with the best possible support. Our 4 levels of support and second account are designed to meet your needs, no matter what they are.
Here are some of the pain points of not having full-time support when it comes to weekends and holidays:
- Customers may have to wait longer for help, which can lead to frustration and dissatisfaction.
- Customers may not be able to get the help they need when they need it, which can lead to lost productivity and revenue.
- Customers may be forced to use self-service options, which can be frustrating and time-consuming.
Here are some of the benefits of having 4 levels of support and a second account:
- Customers can get help quickly and easily, no matter what time of day or night it is.
- Customers can get help from experts who are familiar with their specific issue.
- Customers can get help with complex issues that may not be able to be resolved with self-service options.
- Customers can be confident that they will get the help they need, when they need it.
- Customers can test out the software and build workflows without affecting their main business CRM.
- Customers can get help with automation at a discounted rate.
If you are looking for a customer support solution that is available 24/7 and staffed by experts, then our CRM service is the perfect solution for you.
We also offer a second account to all our users so they are able to build workflows and play with the software without ever having to worry about messing up their main business CRM. This account also gets the same service as the businesses main account. We want the user to feel completely confident and have access to everything the software has to offer.